World Wide Mediclaim is on call 24 hours a day, every day. In the event of a hospitalization, call us immediately:

From U.S.A. & Canada, call toll-free: 1-800-663-0399
Worldwide, call collect: 604-278-4108
In Mexico, call: 001-800-514-9976

Any notices of claim or related correspondence should be promptly sent to:

World Wide Mediclaim Services
11th Floor, 6081 No. 3 Road
Richmond, BC V6Y 2B2

CLAIMS PROCEDURES AND PAYMENT OF BENEFITS

All Claims:

• Claim Forms will be provided to the claimant for completion and returned to World Wide Mediclaim Services Ltd. It is the responsibility of the claimant to complete and/or produce any documentation required by World Wide Mediclaim Services Ltd. to enable them to process and confirm the eligibility of the claim.
  
• Any cost incurred by World Wide Mediclaim Services Ltd. in obtaining further documentation required to confirm eligibility of Your claim is also the responsibility of the claimant.
  
• All claims must be submitted within six (6) months of occurrence. Failure to do so will result in denial of the claim.

Emergency Excess Hospital/Medical Insurance:

1. World Wide Mediclaim Services Ltd. will submit a claim for medical expenses to Your provincial Government Health Care Plan offices PROVIDED THAT the Claim Form, as well as the appropriate Provincial Assignment Form are completed in full and forwarded together with receipts from legally qualified medical Physicians or Hospitals along with medical certificate(s) from attending Physician(s) within the time frame provided. The claim must be submitted to Your provincial Government Health Care Plan offices within 90 days from the date of service. If You fail to meet this timeline You will be responsible for the provincial Government Health Care Plan portion.
   
2. Claims will not be considered unless the Claim Form is completed in full and signed by the claimant. The Certificate of the Canadian Physician must be completed and returned to World Wide Mediclaim Services Ltd. at their request. Failure to provide fully completed forms may invalidate Your claim.
   
3. Only bills from the Physicians, Hospitals and other medical care providers which are original itemized and which state the Insured's name, diagnosis, date(s) of service and type of treatment or service will be considered. Only original pharmacy prescription receipts will be considered.

1. If baggage is lost or stolen the proper authorities must be immediately notified - police, hotel proprietors, tour operators, airlines or authorities of other modes of transportation. A copy of this notice and/or Police Report is necessary to substantiate claim.
   
2. If baggage is damaged, a written estimate to repair damaged luggage from a repair shop of Your choice (if under $25, please have repairs completed and forward the invoice to us) is necessary to substantiate claim.
   
3. If baggage is delayed, itemized and dated receipts of actual expenses incurred, a copy of the baggage claim ticket, a copy of the airline ticket and verification by the airline of the duration of the delay is necessary to substantiate claim.

Rental Car Physical Damage Protection:
To receive benefits, the following documents must be submitted along with Your notice of claim:

a) A copy of the Police Accident Report.
b) A copy of the Lease or Rental Contract.

Trip Cancellation/Trip Interruption Insurance
To receive benefits, the following documents must be submitted along with Your notice of claim:

1. The original unused airline ticket and/or all additional travel tickets purchased to return home or to rejoin the tour.
   
2. Itemized travel agency dated invoices showing full payment, taxes and premiums paid for Your trip.
   
3. A statement from the travel agency/airline/tour operator documenting refunds provided for cancelled or unused land and sea services.
   
4. If claim occurred after the trip began, a medical certificate completed by the attending medical Physician at the place where the illness occurred, stating the diagnosis, date(s) of service and the reason why travel was not possible.
   
5. If the claim occurred prior to departure, a medical certificate provided by the medical Physician at the time of consultation prior to the departure date, stating the diagnosis, date of onset of the condition, dates and type of treatment, and the reason why travel was not possible.